Refund policy

At Universoul Publishing (UP), we take pride in delivering high-quality products infused with creativity and intention. Because many of our items are made-to-order or produced in limited runs, all sales are final. We do not offer refunds or accept returns for reasons such as buyer’s remorse, incorrect sizing, or change of preference.

✅ Returns for Damaged or Defective Items

We gladly accept returns only in cases where the item:

• Arrives damaged

• Contains a manufacturing defect

• Was received in error (wrong item or size)

If your order falls under one of these categories, please contact us within 7 days of delivery at [insert your support email] with:

• A clear photo of the issue

• Your order number

• A brief description of the problem

Upon verification, we will either issue a replacement or a full refund to your original payment method—depending on availability and your preference.

❌ Non-Returnable Items

Please note that the following cannot be returned or refunded:

• Items without original packaging

• Used, washed, or altered items

• Digital downloads or personalized/custom pieces

• Any item returned without prior approval

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If you have any questions or concerns about your order, don’t hesitate to reach out to our support team at info@universoulpub.com. We’re here to ensure your experience with Universoul Publishing is one rooted in creativity, clarity, and care.