Shipping policy

Last Updated: April 23, 2025

At Universoul Publishing (UP), we offer a blend of made-to-order, print-on-demand items and manually shipped products. We’re committed to getting your creations to you as smoothly and efficiently as possible.

📦 Order Processing Times

  • Print-on-Demand Items:
    Most apparel and custom-printed merchandise are made to order. Please allow 3–7 business days for production before shipping.

  • Manually Shipped Items (Books, Art Prints, etc.):
    These items are typically processed and shipped within 2–5 business days of your order.

  • Mixed Orders:
    If your order includes both types of products, they may ship separately and arrive at different times.

🚚 Shipping Methods & Delivery Times

We partner with reliable carriers such as USPS, UPS, and DHL. Estimated delivery time depends on your location:

Region Estimated Delivery
United States 3–7 business days after processing
International 7–21 business days (customs may cause delays)

Tracking information will be provided once your order ships.

🌍 International Shipping

We currently offer international shipping to select countries. Please note:

  • You are responsible for any customs duties or import taxes.

  • Delivery times may vary based on location and local customs processing.

📫 Shipping Costs

Shipping rates are calculated at checkout based on the destination and the items in your cart. Some promotional offers may include free shipping within certain regions.

🚨 Delays & Exceptions

While we aim to meet the stated delivery times, please understand that delays can occasionally occur due to:

  • High order volumes (e.g., holidays or launches)

  • Supply chain or printing delays

  • Weather, customs, or postal service disruptions

If your order appears significantly delayed, contact us at [insert support email] and we’ll investigate promptly.

❌ Incorrect Addresses & Unclaimed Packages

Please double-check your shipping information at checkout. Universoul Publishing is not responsible for:

  • Delays due to incorrect or incomplete addresses

  • Packages returned to sender due to non-collection

Re-shipping fees may apply in such cases.

💬 Questions or Concerns?

If you have any shipping-related questions, feel free to reach out at info@universoulpub.com. We’re here to help and ensure your experience is smooth from creation to delivery.